Returns & Exchanges

 

We hope you love your Francis + Fern goodies! But we understand that sometimes things don’t work out. Here’s everything you need to know about returns and exchanges policy.

Returns:

We gladly accept eligible returns within 14 days of delivery or in-store purchase for store credit only. We do not offer refunds to the original form of payment.

To qualify for a return, items must be unused, unworn, unwashed, and in their original condition with all tags attached.

Once your return has been received and inspected, we’ll issue your store credit in the form of a Francis + Fern digital gift card, delivered straight to your email. Gift cards can be used in-store or online and never expire!

The following items are final sale and cannot be returned or exchanged:

  • Sale and promotional items, including flash sale items
  • Jewelry
  • All self care products including all perfumes and Ambre Blends products

Exchanges:

Need a different size? We’re happy to help!

Please email us with your order number, the item you’d like to exchange, and your preferred size. Exchanges are subject to availability, and we cannot guarantee that your requested size will be in stock.

Customers are responsible for return shipping costs. Once your exchange has been received and inspected, we’ll ship your replacement size at no additional shipping charge.

How to Make a Return:

Eligible returns and exchanges can be made in person at our Mass Ave boutique or shipped to our store.

Please include your order number with any mailed returns and address your package to:

Francis + Fern
Attn: Returns Department
421 Massachusetts Avenue
Indianapolis, IN

Return shipping costs are the responsibility of the customer and are nonrefundable.

Shipping + Delivery:

Once your order has been shipped and a tracking number has been provided, delivery is handled by the shipping carrier.

Francis + Fern is not responsible for shipping delays or packages that are lost, stolen, or damaged while in transit. If you experience a delivery issue, please contact USPS directly to open a claim.

We recommend keeping an eye on your tracking information and making arrangements for a secure delivery location.

Questions? We’re always happy to help! Reach out to us before sending your return, and we’ll point you in the right direction.💗