How will my order be shipped?
All orders will be shipped via USPS and will be issued a tracking number once a shipment has been created.
How long until my order ships?
Orders will ship out within a 5 business day window period (Monday - Friday, excluding Saturdays, Sundays, and Holidays) and will ship priority mail. If you need your order sooner than that, please email us at firstname.lastname@example.org. Please note, Francis + Fern is not responsible for uncontrolled shipping delays during busier seasons or Holidays.
What is your shipping rate?
We charge a flat $5 (non-refundable) shipping rate for all orders.
What if my package is lost?
Once a tracking number has been provided to the customer, Francis + Fern is no longer responsible for lost, stolen, or damaged packages. All issues should be directed to USPS customer service department.