Shipping FAQ's

 

How will my order be shipped?

All Francis + Fern orders are shipped via USPS Ground Advantage with a flat $8 shipping rate. Customers also have the option to upgrade to USPS Priority shipping $10 or UPS Ground $12 at checkout for a faster delivery time.

Shipping fees are nonrefundable.

Once your order is on its way, you’ll receive a shipping confirmation email with tracking information so you can follow your goodies right to your doorstep!

When will my order ship?

Please allow up to 5 business days for your order to be processed and shipped. Business days are Monday through Friday, excluding weekends and holidays.

Need something a little sooner? Email us at kim@francisandfernboutique.com before placing your order, and we’ll do our best to accommodate your request.

Please keep in mind that shipping carriers may experience delays during busy shopping seasons, holidays, or unexpected circumstances beyond our control.

What if my package is lost, stolen, or damaged?

Oh no! We know how disappointing it can be when your happy mail doesn’t arrive as expected.

Once your package has been handed over to USPS, delivery is managed by the carrier and not Francis + Fern. Unfortunately, shipping delays, lost packages, and delivery issues can sometimes occur. If your tracking shows a delivery issue or your package hasn’t arrived, we recommend contacting USPS to start an inquiry or file a claim. 

You’re also welcome to reach out to us at kim@francisandfernboutique.com, and we’ll do our best to help you navigate the next steps.

Thank you for shopping small and supporting Francis + Fern! Every order means so much to us, and we can’t wait for your goodies to arrive!💗